The phone tech came. He fixed the upstairs phone and left.
HRH went upstairs to use their newly-fixed phone to call Bell and yell at them for being idiots.
(I know, I know — the tech just looks at the address and phone number on his clipboard, and in retrospect we should have opened up our own ticket just to be sure even though it was outlined in the original call that both civic numbers were affected. But gods, I wish people would think.)
ETA: Aha. The same thing happened to the people behind-kitty-corner to us — both upper and main floors of their duplex went out, a tech came, and only fixed one of them. (We are flabbergasted: the tech who fixed the upstairs line *knew* this, and he didn’t think to check ours? Gah!) The original problem seems to have been with a new tech who went and somehow messed up the main box around here and affected half a dozen lines. Anyway, our Personal Visit From This or Another Unthinking Tech will happen this afternoon between 12 and 6. The poor woman who took HRH’s call was speechless as to this morning’s debacle.